Customer Care

At Pumpables, we are committed to delivering the very best customer service we can to support your pumping journey. You can feel confident that we get it - whether you're not sure which product is right, have an issue or just need help, we're here for you. 

Help with choosing a product

If you need help working out which product you need, then email us or stop by our Facebook page.

My product isn't working

Oh no! If you've struck an issue using your Pumpables product, then please get in touch asap. It's best if we troubleshoot with you first, as most issues can be resolved by some help with assembly. If you've already gone through troubleshooting with the team and it's been confirmed you need to fill out a warranty claim, then head here.

Fitting Room

Working out the right breastshield size is so important, and so hard to do alone. Remember how hard it was to work out your bra size? Your shield size is very similar. Take advantage of expert help from Pumpables in our Fitting Room

Get in touch

Frequently asked questions

What comes with the Genie Plus?

Great question! The Genie Plus comes with absolutely everything you need double pump (pump from both breasts at once, saving you time). As well as the Genie Plus pump motor, there are two sets of bottles, teats, tubing and valves. We are also really excited to include a double set of breastshields in 3 different sizes (21mm, 24mm, 27mm) so you can be sure of the right fit..

**All Genie parts in contact with your milk are BPA-free**

How do I know which shield size to use?

This is a tricky one. The real answer is that it’s a matter of trial and error. Although you can measure your nipple diameter across and use it as a basis to start from, every woman’s body behaves differently when pumping.

This is why we have included three different shield sizes with the Genie Plus so you can mix and match to find what works for you. The most common reason for pain when pumping is using the wrong shield size, so make sure you find the right one.

If you need help, we offer a complimentary Fitting Room service to help you get started on shield fit and positioning.

Visit Fitting Room

Our warranty policy

We offer a two year warranty on the pump motor on your Pumpables breast pump. If you have a problem, get in touch with us. Most problems can be resolved by troubleshooting, but if you have a fault with your pump, we'll send you a replacement and organise return of the faulty pump. We take warranty service seriously and we understand you may rely on your pump to feed your baby. 

Do you ship to my country?

Not in the UK? Check our global or Malaysian stores.

We are shipping to nearly every country in the world. All breast pump orders ship free by express delivery! We ship from warehouses located in Australia, UAE, Malaysia and the UK. 

We ship international orders for Pumpables breast pumps using a priority courier service. Delivery is free and takes 1-4 business days, depending on your location. If you’re in a hurry, ask us for a more specific estimate.We also ship accessories world-wide. 

Please check our Shipping page for more details.

Are your products BPA-free?

Of course! All parts that are in contact with your milk are free from BPA, phlalates and other nasties. All parts are made from food-grade plastic / silicone.

Is the Genie Plus a closed system?

Yes. This isn't something we compromise on.

Helpful links


Yep, figuring out shipping can be confusing. Please read our Shipping information to learn about shipping times. 

We cannot be responsible for extra charges imposed by your region's customs processes.